Explore our Tourism Assessments

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Advanced Sustainable Assessment

This audit addresses issues of social resposibility & environmental sustainability in tourism.

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GSTC Sustainability Criteria for DMCs

Following the GSTC Industry Criteria for Tour Operators, this assessment guides you through key sustainability principles.

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Crisis and Climate Resilience Assessment

This audit follows the Hotel Resilient Standards. The standards take proven disaster risk reduction and climate adaptation strategies and tailor them to the needs of the hotel industry.

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Single-Use Plastic (SUP)

This audit addresses Single Use Plastics (SUP) potentially used in products and packaging in hotels and in the supply chain of hotels.

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Sustainable Step-in Assessment

The following represents a minimum sustainability good practice checklist for hotels.

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HOSTEL Sustainability Assessment

This audit follows the criteria of Hostelworld's Staircase to Sustainability (S2S) framework and standards.

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Destination Resilience Audit

Designed to measure resilience across 5 tourism themes: Governance, Socio-Economic, Cultural, Infrastructure, and Environmental Resilience.

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Marketing Success Scorecard

This assessment reviews your hotel's marketing activities, focusing on target market analysis, branding, online presence, advertising campaigns, customer engagement, and pricing strategies.

Are you a Destination Management Company (DMC) or Tour Operator looking to strengthen or showcase your sustainability practices? Our self-assessment is designed to help you measure, improve, and showcase your commitment to responsible tourism. Following the GSTC Industry Criteria for Tour Operators, this assessment guides you through key sustainability principles, from environmental management to cultural heritage protection and community engagement. Identify strengths, uncover areas for improvement, and take actionable steps toward a more sustainable and resilient future.

The assessment covers the following requirements:

Demonstrate effective sustainable management
- Staff engagement
- Buildings and infrastructure: Sustainable practices and materials
- Customer experience
- Buildings and infrastructure: Access for all
- Accurate promotion
- Land, water, and property rights
- Sustainability management system
- Legal compliance
- Buildings and infrastructure: Compliance
- Information and interpretation
- Reporting and communication
- Buildings and infrastructure: Impact and integrity
- Destination engagement
Maximize benefits to the local community
- Community support
- Equal opportunity
- Local employment
- Decent work
- Local purchasing
- Community services
- Local entrepreneurs
- Local livelihoods
- Exploitation and harassment
Maximize benefits to cultural heritage
- Protecting cultural heritage
- Presenting culture and heritage
- Artefacts
- Cultural interactions
Maximize benefits to the environment
- Energy conservation
- Solid waste
- Invasive species
- Wildlife harvesting and trade
- Water conservation
- Greenhouse gas emissions
- Harmful substances
- Visits to natural sites
- Environmentally preferable purchasing
- Transport
- Minimize pollution
- Wildlife interactions
- Efficient purchasing
- Wastewater
- Biodiversity conservation
- Animal welfare

This assessment has been developed as a cooperation between Travelife for Tour Operators and Hotel Resilient - piloted under the SWITCH-Asia SUSTOUR and TourLink projects. The audit is based on a detailed comparison of the GSTC Criteria for Hotels and Accommodations, the WTTC Hotel Sustainability Basics, Travalyst's 32 accommodation attributes for sustainable tourism (used by Booking.com, Expedia and Google), the UNESCO Sustainable Travel Pledge, the Department for Environmental Quality Promotion (DEQP), the Thai Green Hotel Standard and the Travelife for Hotels standard.

The assessment covers the following requirements:

Policies
- Policy
- Responsible staff
- Sustainability Training
- Reduce inequalities
- Child Rights Policy
- Wild animals
- Vegetarian options
- Carbon measurement
Local Community
- Community Benefits
- Support living cultural heritage
- Information
- Local tours
- Local artists
Energy & Water
- Energy measurement and reduction actions
- Water measurement and reduction actions
- Equipment maintenance
- Guidance on energy use & water
- Goals to reduce energy
- LED lighting
- Energy saving switches
- Towel Re-use
- Bed Linen Re-use
Waste Reduction
- Waste streams
- Dispensers
- Water bottles
- Plastic Straws
- Other SUP Reduction
- Recycling
- Food Waste
- Green Cleaning Products
- Hazardous waste

This audit is designed specifically for hostels, aligning with the Hostelworld Staircase to Sustainability (S2S) framework and standards. It provides a structured evaluation of a hostel’s sustainability efforts across key areas such as environmental impact, social responsibility, and operational efficiency.

The assessment covers the following requirements:

Sustainability Management Pillar
- Legal compliance
- Access for all
- Reporting & communication
- Information and interpretation
- Customer experience
- Destination engagement
- Promotion
- Sustainability management system
- Impact and integrity
- Staff engagement
- Sustainable practices and materials
Socio-Economic Pillar
- Community services
- Community support
- Exploitation and harassment
- Local entrepreneurs
- Local livelihoods
- Fair and equal employment
- Decent work
- Local purchasing
Cultural Impact Pillar
- Artefacts
- Cultural interactions
- Protecting cultural heritage
- Presenting cultural and heritage
Environmental Impact Pillar
- Water conservation
- Minimise pollution
- Wildlife harvesting and trade
- Greenhouse gas emissions
- Biodiversity conservation
- Environmental purchasing policy
- Transport
- Invasive species
- Environmentally friendly products
- Wastewater
- Visits to natural sites
- Recyclable packaging
- Solid waste
- Wildlife interactions
- Energy conservation
- Harmful substances
- Animal welfare

Designed to measure resilience across 5 tourism themes: Governance, Socio-Economic, Cultural, Infrastructure, and Environmental Resilience.

The assessment covers the following requirements:

Resilience Governance
- Policy Integration and Strategic Planning
- Destination Resilience Governance
- Education and Awareness Raising
- Risk Assessment and Information Management
- Early Warning Systems
- Stakeholder Engagement and Partnerships
- Emergency Response Planning
- Crisis Communication
- Monitoring, Evaluation and Adaptive Management
- Regulatory Compliance and Incentives for Resilience
- Regional and International Cooperation
- Digital Crisis Management Tools
Socio-Economic Resilience
- Business Continuity and Risk Management
- Disaster Risk Financing and Insurance
- Economic Diversification
- Community Well-Being and Benefit Sharing
- Social Inclusion and Equity in Resilience
- Protection of Livelihoods and Workforce
- Reputational Risk Management and Recovery Marketing
- Stimulus and Financial Support for Recovery
- Targeted Support for Vulnerable Groups and SMEs
- Public Health Preparedness in Tourism
- Local Sourcing and Economic Linkages
Cultural Resilience
- Protection of Cultural Heritage Assets
- Safeguarding Intangible Heritage and Traditions
- Use of Indigenous and Local Knowledge
- Cultural Site Emergency Preparedness
- Post-Disaster Cultural Recovery
- Visitor Engagement in Cultural Resilience
Infrastructure Resilience
- Risk-Informed Land Use and Development
- Resilient Infrastructure and Critical Facilities
- Evacuation Planning and Shelter
- Tourism Supply Chain Resilience
- “Build Back Better” Principles
- Cybersecurity for Tourism Systems
Ecosystem Resilience
- Ecosystem Resilience
- Nature-based Solutions for DRR
- Climate Change Adaptation
- Climate Change Mitigation (Emissions Reduction)
- Food Security
Hazards & Site
- Slope
- Unstable Slope or Sinkholes
- Wind hazard
- Tsunami hazard
- Elevation of property
- Flood Prone / Floodplain
- Previous Depth of Flood
- Duration of Previous Flood
- Earthquake hazard rating
- Soil Type
- Reclaimed Land
- Bushfire hazard
- Combustible Vegetation
- Fire-break
- Technological Hazard
- Location Type
- Adjacent Buildings
- Nearest Hospital
- Nearest Fire Department
- Electrical Lines

This innovative tool is tailored specifically for the hospitality industry, providing you with a comprehensive evaluation of your marketing efforts. From digital presence to customer engagement, our scorecard offers actionable insights and benchmarks to elevate your hotel's marketing performance. Discover areas of excellence and opportunities for growth, and steer your hotel towards greater success. Get ready to transform your marketing strategy and achieve outstanding results!

The assessment covers the following requirements:

Impact
- Sustainable Policy
- Partnerships
- Local Suppliers
- Values
- Local Products
- Unique Selling Proposition
- Local Community
Content
- Sales Pitch
- Customer Response
- Media Showcase
- Google Search
- AI Tools
- Blog
- Content Creation Calendar
Leadership
- Stress Level
- Staff Values
- Holidays
- Staff Training
- Onboarding
- Personal Satisfaction
- Staff Input
Offer
- Staff Relationship
- Diverse Offerings
- Upselling
- Downloadable Content
- Email Customers
- Customer Gifts
- Website Booking
Audience
- Social Media Followers
- Customer Segmentation
- Customer Satisfaction
- Return Rate
- Customer Needs
- Direct Bookings
- Niche Market