Hotel Resilient

Country	Italian Republic
Achievements	Top Performer
Activities	Eco Tourism Spa Mountain Tourism Heritage Sites Casino and Gambling
Services	Plastic-free Renewable energy Open for Refugees
Amenities	Fitness centre Restaurant Shuttle service Taxi service Tour desk Business Centre CCTV Air Conditioning Car hire Wifi

Marketing Success Scorecard

This assessment reviews your hotel's marketing activities, focusing on target market analysis, branding, online presence, advertising campaigns, customer engagement, and pricing strategies.

This audit was done as a self-assessment and not (yet) reviewed.

This innovative tool is tailored specifically for the hospitality industry, providing you with a comprehensive evaluation of your marketing efforts. From digital presence to customer engagement, our scorecard offers actionable insights and benchmarks to elevate your hotel's marketing performance. Discover areas of excellence and opportunities for growth, and steer your hotel towards greater success. Get ready to transform your marketing strategy and achieve outstanding results!

The audit covered the following requirements

Sustainable Step-in Assessment

The following represents a minimum sustainability good practice checklist for hotels.

Score: 73 / 100 %

This assessment has been developed as a cooperation between Travelife for Tour Operators and Hotel Resilient - piloted under the SWITCH-Asia SUSTOUR and TourLink projects. The audit is based on a detailed comparison of the GSTC Criteria for Hotels and Accommodations, the WTTC Hotel Sustainability Basics, Travalyst's 32 accommodation attributes for sustainable tourism (used by Booking.com, Expedia and Google), the UNESCO Sustainable Travel Pledge, the Department for Environmental Quality Promotion (DEQP), the Thai Green Hotel Standard and the Travelife for Hotels standard.

The audit covered the following requirements

Advanced Sustainable Audit

This audit addresses issues of social resposibility & environmental sustainability in tourism.

This audit was done as a self-assessment and not (yet) reviewed.

This audit addresses issues of internal social responsibility, cultural preservation, internal environmental management, supply chain engagement and customer communication. In addition, this self-assessment will help you to figure out where your business stands in terms of sustainability, where you're already doing a good job, and where there's room for improvement. Sustainability has become essential for the success and continuity of tourism businesses. Responsible practices in hotels not only save costs, improve staff satisfaction, have positive impacts on customer experience and their likelihood of returning, but help us to save our planet.

The audit covered the following requirements

We provided shelter after the latest earthquake

When the latest earthquake hit, we opened our doors to provide shelter for those who were displaced. We worked with local authorities to coordinate relief efforts and provided food and water for those in need. It was a challenging time, but we felt proud to be able to provide some comfort during a difficult situation. Our guests were supportive of our efforts, and it brought our community closer together. We hope we never have to do it again, but we stand ready to help if needed.

Our back-up generators are now flood-proof

We are a hotel that takes disaster preparedness seriously. We've upgraded our back-up generator with flood protection to ensure we can continue to provide power in the event of a flood. We've also created a comprehensive disaster plan and trained our staff to be ready to respond in case of an emergency. Our guests feel reassured knowing that we're prepared for any situation. It's important for us to prioritize the safety and comfort of our guests.

All menues now come with fully vegan options

We've added vegan options to all our meals, including breakfast, lunch, and dinner. We've sourced the freshest ingredients and created delicious plant-based dishes that even meat-eaters enjoy. Our guests appreciate our efforts, and we've noticed an increase in bookings as a result. It's important to us to provide options that are healthy and sustainable for everyone. We're proud to be leading the way in vegan-friendly hospitality, and we hope to inspire others to follow suit.

The Grand Royale

Hotel Info

Hotel Location

Board of Resilience

Marketing Success Scorecard

Sustainable Step-in Assessment

Advanced Sustainable Audit

Our Stories

Destination Hazard of Lombardia