Hotel Resilient

Country	Commonwealth of Australia
Achievements	Community Engagement Carbon-neutral
Activities	Eco Tourism Spa Beach Tourism
Services	Plastic-free Barrier free
Amenities	Swimming Pool Bicycle rent Garden Shuttle service Taxi service Tour desk Currency exchange Car hire

Sustainable Step-in Assessment

The following represents a minimum sustainability good practice checklist for hotels.

Score: 73 / 100 %

This assessment has been developed as a cooperation between Travelife for Tour Operators and Hotel Resilient - piloted under the SWITCH-Asia SUSTOUR and TourLink projects. The audit is based on a detailed comparison of the GSTC Criteria for Hotels and Accommodations, the WTTC Hotel Sustainability Basics, Travalyst's 32 accommodation attributes for sustainable tourism (used by Booking.com, Expedia and Google), the UNESCO Sustainable Travel Pledge, the Department for Environmental Quality Promotion (DEQP), the Thai Green Hotel Standard and the Travelife for Hotels standard.

The assessment covered the following requirements

Advanced Sustainable Audit (2024)

This audit addresses issues of social resposibility & environmental sustainability in tourism.

Score: 71 / 100 %

This audit addresses issues of internal social responsibility, cultural preservation, internal environmental management, supply chain engagement and customer communication. In addition, this self-assessment will help you to figure out where your business stands in terms of sustainability, where you're already doing a good job, and where there's room for improvement. Sustainability has become essential for the success and continuity of tourism businesses. Responsible practices in hotels not only save costs, improve staff satisfaction, have positive impacts on customer experience and their likelihood of returning, but help us to save our planet.

The assessment covered the following requirements

Inclusive & Accessible

Based on ISO 21902: addresses accessibility of hotel facilities, services, and communication. Easy to follow, practical, and designed to help you deliver a seamless experience for every traveler.

This assessment was done as a self-assessment and not (yet) reviewed.

The Accessible Hotel Audit helps hotels evaluate how well they meet the needs of guests with disabilities, older travellers, families, and anyone requiring easier access. Based on ISO 21902 Accessible Tourism standards, the audit provides a practical checklist covering policies, communication, built environment, guest services, emergency procedures, and continuous improvement. Hotels receive clear guidance, examples, and useful resources to support real-world improvements that enhance comfort, safety, and inclusivity for all guests.

The assessment covered the following requirements

We stopped using single-use plastic

As owners of a hotel, we feel responsible for the impact we have on the environment. We've taken steps to eliminate all single-use plastic in our property and replaced them with sustainable options. Our guests have been supportive of our efforts, and we've noticed an increase in bookings as a result. It's not just about reducing waste, but it's also about creating a more sustainable future for everyone. We're proud to be part of the solution, and we hope to inspire others to join us in our mission.

We planted new mangroves around our beach

We've planted mangroves along the coast to increase our tsunami protection. The mangroves not only help to prevent erosion, but also provide a habitat for marine life. We've also educated our guests about the importance of protecting our environment and reducing their carbon footprint. It's important for us to take action to protect our community and the planet. We're proud to be part of the solution, and we hope to inspire others to do the same.

The Fairmont

Hotel Info

Hotel Location

Board of Resilience

Sustainable Step-in Assessment

Advanced Sustainable Audit (2024)

Inclusive & Accessible

Our Stories

Destination Hazard of Queensland