The Fairmont

The Accessible Hotel Audit helps hotels evaluate how well they meet the needs of guests with disabilities, older travellers, families, and anyone requiring easier access. Based on ISO 21902 Accessible Tourism standards, the audit provides a practical checklist covering policies, communication, built environment, guest services, emergency procedures, and continuous improvement. Hotels receive clear guidance, examples, and useful resources to support real-world improvements that enhance comfort, safety, and inclusivity for all guests.

The assessment covered the following requirements

この監査は、社内の社会的責任、文化の保存、社内環境管理、サプライチェーンとの連携、顧客とのコミュニケーションの問題に対処します。さらに、この自己評価は、持続可能性の観点からあなたのビジネスがどの位置にあるか、どこで既に良い仕事をしているか、どこに改善の余地があるかを把握するのに役立ちます。持続可能性は観光ビジネスの成功と継続に不可欠になっています。ホテルでの責任ある実践は、コスト削減、スタッフの満足度向上、顧客体験へのポジティブな影響、そして顧客のリピート率向上だけでなく、私たちの地球を救う助けにもなります。

The assessment covered the following requirements

This audit follows the Hotel Resilient Standards. The standards take proven disaster risk reduction and climate adaptation strategies and tailor them to the needs of the hotel industry. They outline the policies, procedures and actions hotels should implement to become disaster and climate resilient. The audit is divided into seven general sections and two building specific sections. The audit therefore addresses hotels with multiple buildings and provides individual scores for each building type. Your responses to the audit questions will combine to measure a hotel's risk and resilience to natural and technological hazards, including impacts from climate change.

The assessment covered the following requirements