Hotel Resilient

Country	Portuguese Republic
Achievements	Community Engagement Plastic-free Carbon-neutral
Activities	Eco Tourism Spa Heritage Sites Casino and Gambling Cultural Visits
Services	Plastic-free Barrier free Open for Refugees
Amenities	Bicycle rent Garden Restaurant Taxi service Tour desk Wifi

Inclusive & Accessible

Based on ISO 21902: addresses accessibility of hotel facilities, services, and communication. Easy to follow, practical, and designed to help you deliver a seamless experience for every traveler.

This assessment was done as a self-assessment and not (yet) reviewed.

The Accessible Hotel Audit helps hotels evaluate how well they meet the needs of guests with disabilities, older travellers, families, and anyone requiring easier access. Based on ISO 21902 Accessible Tourism standards, the audit provides a practical checklist covering policies, communication, built environment, guest services, emergency procedures, and continuous improvement. Hotels receive clear guidance, examples, and useful resources to support real-world improvements that enhance comfort, safety, and inclusivity for all guests.

The assessment covered the following requirements

高度な持続可能なホテル評価 (Advanced Sustainable Audit)

この評価は、観光における社会的および環境的責任の問題に対処します。

This assessment was done as a self-assessment and not (yet) reviewed.

この監査は、社内の社会的責任、文化の保存、社内環境管理、サプライチェーンとの連携、顧客とのコミュニケーションの問題に対処します。さらに、この自己評価は、持続可能性の観点からあなたのビジネスがどの位置にあるか、どこで既に良い仕事をしているか、どこに改善の余地があるかを把握するのに役立ちます。持続可能性は観光ビジネスの成功と継続に不可欠になっています。ホテルでの責任ある実践は、コスト削減、スタッフの満足度向上、顧客体験へのポジティブな影響、そして顧客のリピート率向上だけでなく、私たちの地球を救う助けにもなります。

The assessment covered the following requirements

Our back-up generators are now flood-proof

We are a hotel that takes disaster preparedness seriously. We've upgraded our back-up generator with flood protection to ensure we can continue to provide power in the event of a flood. We've also created a comprehensive disaster plan and trained our staff to be ready to respond in case of an emergency. Our guests feel reassured knowing that we're prepared for any situation. It's important for us to prioritize the safety and comfort of our guests.

We provided shelter after the latest earthquake

When the latest earthquake hit, we opened our doors to provide shelter for those who were displaced. We worked with local authorities to coordinate relief efforts and provided food and water for those in need. It was a challenging time, but we felt proud to be able to provide some comfort during a difficult situation. Our guests were supportive of our efforts, and it brought our community closer together. We hope we never have to do it again, but we stand ready to help if needed.

Summer Breeze

Hotel Info

Hotel Location

Board of Resilience

Inclusive & Accessible

高度な持続可能なホテル評価 (Advanced Sustainable Audit)

Our Stories

Destination Hazard of Vila Real